This privacy policy describes the processing of personal data when using the websites of Schütz GmbH & Co. KGaA (in short: Schütz) including the mobile applications (our "apps"). It also explains the choices you have regarding your personal data ("your rights") and how you can contact us.

I. Who is responsible and how do I contact the data protection officer?

The responsible person within the meaning of the GDPR is

Schütz GmbH & Co. KGaA

Schützstraße 12

D-56242 Selters

Phone +49 (0) 2626/77-0

Fax +49 (0) 2626/77-532

For further information on our company and details of the persons authorized to represent it, please refer to our website:

If you have any questions about the processing of your personal data by us or about data protection in general, please contact the data protection officer at the address given above or at the following e-mail address:  

II. Your rights as a data subject

Every data subject has the following rights:

  • Right of Access (Art. 15 GDPR)
  • Right to Rectification (Art. 16 GDPR)
  • Right to Erasure “Right to be Forgotten” (Art. 17 GDPR)
  • Right to Restriction of Processing (Art. 18 GDPR)
  • Right to Data Portability (Art. 20 GDPR).

You may object to the processing of personal data for advertising purposes, including an analysis of customer data for advertising purposes, at any time without giving reasons.

Furthermore, the data subject also has a general right to object (see Art. 21 s. 1 GDPR). In this case, the objection to data processing must be reasoned. If the data processing is based on consent, your consent can be revoked at any time with future effect.

The easiest way to exercise your data subject rights is to contact Additionally, you have the right to complain to the data protection supervisory authority which is responsible for you.

III. Processing of personal data

In the following, I would like to give you an overview of how the protection of your personal data is ensured when accessing this website and what types of personal data are processed for what purposes and to what extent.

1. Processing of data when accessing this website – log files

When accessing this website, information of a general nature is collected automatically. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider and similar information. In addition, your IP address is transmitted and utilised in order to access the service you have requested. This information is necessary for technical purposes in order to correctly deliver the contents of the websites requested by you and is required for use of the Internet.

This log file data is anonymised or deleted immediately after the end of use. The legal basis for this data processing is Art. 6 s. 1 (f) GDPR.

2. Processing of data when using the website - your inquiries

If you send me an inquiry by e-mail, we will collect the data you provide for the purpose of processing and responding to your request. We will store this information for a period of up to 2 years for verification purposes. The legal basis for this data processing is Art. 6 s. 1 (f) GDPR.

3. E-mail newsletter subscription

We use a so-called double-opt-in procedure for newsletter registration. This means that after you have provided your e-mail address, a confirmation e-mail will be sent to the e-mail address you have provided, in which we will ask you to confirm that you wish to receive the newsletter. If you do not confirm this within 6 hours, your registration will be deleted automatically. Provided you have confirmed your wish to receive the newsletter, we will store your e-mail address until you unsubscribe. The storage of your e-mail address serves the purpose of being able to send you the newsletter. Furthermore, we save the time of your registration in order to prevent misuse of your personal data, and so that we can provide proof of correct sending. The legal basis for this processing of your personal data is Art. 6 s. 1 (a) GDPR.

The only mandatory information for sending the newsletter is the e-mail address. You have the right to revoke your consent to receive the newsletter at any time. Your revocation will not affect the lawfulness of the processing of your personal data until revocation has taken place. You can submit your revocation by clicking on the link provided in every newsletter e-mail, or by sending a message to the contact details provided on the website.

4. Use of the quick layout tool

At we offer you the possibility to carry out a virtual design of your individual panel heating/cooling system using software provided by us free of charge. To use the quick layout tool, it is necessary to register an account. The registration of your account takes place via a registration form. It is necessary to enter your e-mail address so that we can create a user account for you and know to which user the account is assigned. Further information can be provided voluntarily.

Data processing for the purpose of using the quick layout tool is carried out in accordance with Art. 6 s. 1 (b) GDPR, as a contractual relationship between you and us is created when you register your account and accept the terms of use. We delete the accounts and the associated data at the latest after ... years of inactivity.

5. Request via the watchlist

On our website you have the possibility to save products you are interested in on a watchlist for the duration of your session. You can then send us an inquiry about the saved products. We will process the data you provide for the purpose of processing and responding to your product inquiry. We store your inquiry and the associated data for [two] years for verification purposes. The legal basis for processing your data is Art. 6 s. 1 (b) GDPR.

6. Ticket Service

Through our ticket service, you can order the collection of IBC online on our website. After registering for this service and providing your company's data, you can, after we have assigned you a customer number, order online the collection of a corresponding container. You are obliged to provide the relevant information, otherwise we will not be able to collect the container. We store your order for a period of 3 years and then archive it until the statutory retention periods expire. After expiry of the statutory retention periods, your data will be deleted.  The legal basis for the processing of your data is the existing contractual relationship with you according to Art. 6 s. 1 (b) GDPR.

7. Reach measurement using etracker

On our website, we use a tool for reach measurement developed by our service provider etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany. This tool does not use cookies unless you have explicitly agreed to the use of cookies. Without cookies, we use the tool from etracker to analyse the statistical usage of our website so that we can structure and optimise it to meet your needs. For this purpose, we collect data about how and what you use on our website; this data is anonymised after 24 hours at the latest and aggregated into our statistics.
The legal basis for the processing of your data is Art. 6 para. 1 p. 1 lit. f of the DSGVO. Our legitimate interest lies in the design and optimisation of our website to meet our users’ demand. To opt out of reach measurement with etracker, click here.

8. Notes on ensuring data security

We take technical and organisational security precautions on our webpages to protect the personal data stored with us from access by third parties, loss or misuse, and to enable secure data transfer.

We are obliged to point out that, due to the structure of the Internet, unauthorised access to data by third parties may occur. It is therefore also your responsibility to protect your data against misuse, through encrypted transmission or in any other way. If appropriate protective measures are not taken, unencrypted data in particular, even if transmitted via e-mail, can be read by third parties.

IV. Our Cookie Policy

1. General information on the use of cookies

Our website uses so-called cookies. Cookies are small text files that are stored on your device and saved by your browser. Their purpose is to make our offers more user-friendly, effective and secure. We use both so-called temporary cookies, which are automatically deleted when you close your browser ("session cookies"), and persistent (permanent) cookies.

You have the choice whether you want to allow cookies to be set. You can make changes in your browser settings. In principle, you have the choice of accepting all cookies, being informed when cookies are set or rejecting all cookies. If you choose the latter option, it is possible that you will not be able to fully use our offer. You can also make individual settings via our cookie settings.

When cookies are used, a distinction must be made between those that are technically necessary and those that are used for more extensive purposes (measuring access figures, advertising purposes).

2. Technically necessary cookies when using the website

We use session cookies on our websites that are absolutely necessary for the use of our websites. These include cookies that enable us to recognize you while you are visiting the site as part of a single session. These session cookies contribute to the secure use of our offer.

3. Use of cookies with your consent

The following is an overview of the cookies that we use with the consent you gave at the beginning of your use of the website. You will also find an opt-out option with each statement of use.

a. Use of cookies to record user behaviour (tracking)

The use of tracking cookies enables us to recognise users when they access our website again and thus to assign usage processes to an internally assigned identification number (pseudonym). This allows us to record repeated visits to our website and to analyse them in a coherent manner.

Specifically, the following tracking cookies are used:


On this website, we use the web analytics service provided by etracker GmbH, Erste Brunnenstr. 1, 20459 Hamburg, a service provider contracted by us. This tool uses "cookies", which are text files placed on your computer, to help the website analyse how someone uses the site. On this website, we have activated the IP anonymization. This means that your IP address is shortened and anonymized. On our behalf, our service provider will collect information about your last visits to our website, or how you move within our website, and will use this information to analyse your use of the website to create reports about the website activities.

We use the web analytics service to analyse the use of our website to get a better understanding of how visitors use our website, so that we can make it even more intuitive and responsive to your interests. The legal basis for setting the cookie and the further processing of the collected data over a period of 24 months is Art. 6 s. 1 (a) GDPR. You can revoke your consent at any time in our cookie settings.

Information according to Article 13/14 EU General Data Protection Regulation
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